Conflict Resolution Courses for Managers

Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 %of their time resolving workplace conflicts – causing lowered office performance.

Handling and resolving conflicts that arise in the workplace is one of the biggest challenges managers and employees face. Typically there are two responses to conflict: run away (avoidance) or ‘battle it out’. In addition, it is often a band-aid job to mediate the issue in isolation of the system in which the employees are operating. This is where Resolve Communication working with the principles of Nonviolent Communication (which we will call Collaborative Communication) and Integrated Clarity can offer training that will resolve the conflict and leave the Management Team with tools that can be revisited when either this, or another conflict arises.

One of the most important tools Resolve Communication employs before commencing training is to HAVE A CONVERSATION! How would the Department look without this issue? How do we wish it to look? Have Management thought about the goals they wish to achieve. What do they like about the company, what works and how can we have more of it! Focusing on positive outcomes is the best way to start a conversation rather than what’s wrong, how can we fix it!

Briefly here are some of the outcomes you can expect with Collaborative Communication training in your workplace:-

• Increased employee engagement through improved personal satisfaction
• Less absenteeism, increased productivity
• Improvement in one on one relationships – where the work gets done!
• Clarity around shared reality – what are we trying to achieve here?
• Improved bottom line performance through improved communication effectiveness

Call us today on +61412462090 to have a conversation or email lois@resolvecommunication.com.au