Executive Coaching and Nonviolent Communication

Communication relies on two keys, taking responsibility of your own speech through thought practices and verbal expression In a coaching relationship we look at words as tools and explore how those tools can transform a coaching practice by providing both the coach and coachee with tools to use during the coaching relationship.

Collaborative Communication (the nonviolent communication model)

Collaborative Communication in Executive Coaching focuses on the acknowledged Emotional Intelligence marker of Empathy. In the Resolve Communication method this is measured through EQI testing. The executive has a bench mark from which to start. It distils some interesting conversations and helps the executive to explore what changes he may like to see in this area in the future, if empathy is not his/her strong point. Alternatively, having a high empathy marker can be a resounding measure of a healthy executive and a launching pad for how to use it beneficially with those he manages. Awareness is the key here as without awareness there could be a gap in the cognition of his/her needs in this area.

Full coaching on the Collaborative Communication model can now progress with an in depth look at connecting with the feelings and needs of others to promote greater understanding all round. This is followed by the way we either make demands or requests of others in our day to day dealings. Most people know a demand when they hear one, even though it may be covered with a please and thank you. We now work on making requests that come from a genuine desire to connect with others and elicit cooperation in favour of hierarchical demands, coming from a place of top down.

Some benefits of this collaborative communication coaching include:

• Previously unexplored awareness of the executive’s use of empathy
• How this can be used to solve problems and improve relationships
• Use with the executive to support his/her own wellbeing
• Diminished need to control others, preferring to elicit cooperation
• Personal empowerment of the executive

Call +61412462090 for a conversation, email lois@resolvecommunication.com.au

Interpersonal Skills Training for Teams

It’s been said that 85% of the reason that teams struggle to achieve results is due to interpersonal challenges as opposed to lack of technical skills. It is critical for each team member to establish the skills they need if your teams are going to function as effectively as possible.

Interpersonal Skills, such as active listening and empathic communication, are the skills we use to interact or deal with people in our working and social lives. Interpersonal skills are sometimes also referred to as communication skills, people skills and/or soft skills.

Resolve Communication focuses on the use of empathy in its Collaborative Communication courses.

What is Empathy?

Empathy, which leads to the building of trust, is a measurable Emotional Intelligence attribute, can create a platform for effective understanding, communication and relationships. Being able to understand, and also to step back and achieve a detachment from one’s own emotions is essential for building effective and constructive relationships, particularly with the competing demands of team members.

Why is it Important?

Empathy particularly connecting with the needs of others helps in:
• solving problems collaboratively and individually;
• effective communication through active listening;
• avoiding or diffusing conflict
• establishing collaborative work relationships
• understand how others feel and what they are needing
• establishing rapport
• accommodation diversity

What Results Resolve Communication Brings with Collaborative Communication

• More Effective Meetings
• Peak Personal Performance
• Improved Team Communication
• Less Absenteeism
• Clarity Around Shared Reality
• Increased Productivity and Profit

Call us today and HAVE A CONVERSATION that will benefit you as the manager and every member of your team. – +6141246209 or email lois@resolvecommunication.com.au

Conflict Resolution Courses for Managers

Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 %of their time resolving workplace conflicts – causing lowered office performance.

Handling and resolving conflicts that arise in the workplace is one of the biggest challenges managers and employees face. Typically there are two responses to conflict: run away (avoidance) or ‘battle it out’. In addition, it is often a band-aid job to mediate the issue in isolation of the system in which the employees are operating. This is where Resolve Communication working with the principles of Nonviolent Communication (which we will call Collaborative Communication) and Integrated Clarity can offer training that will resolve the conflict and leave the Management Team with tools that can be revisited when either this, or another conflict arises.

One of the most important tools Resolve Communication employs before commencing training is to HAVE A CONVERSATION! How would the Department look without this issue? How do we wish it to look? Have Management thought about the goals they wish to achieve. What do they like about the company, what works and how can we have more of it! Focusing on positive outcomes is the best way to start a conversation rather than what’s wrong, how can we fix it!

Briefly here are some of the outcomes you can expect with Collaborative Communication training in your workplace:-

• Increased employee engagement through improved personal satisfaction
• Less absenteeism, increased productivity
• Improvement in one on one relationships – where the work gets done!
• Clarity around shared reality – what are we trying to achieve here?
• Improved bottom line performance through improved communication effectiveness

Call us today on +61412462090 to have a conversation or email lois@resolvecommunication.com.au